Set up your account
There's a right order to this. Each step needs the one before it, and a tag staff can scan needs all of them.
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Add your company details. Open Settings, then Customization. Add your logo, your shipping address (for tag orders), and your timezone. Click Save changes. Your logo appears on every page staff see when they scan.
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Add your sites. The facilities where your equipment lives. See Add your sites.
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Add your items. One at a time, or from a spreadsheet. See Add your items.
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Get tags. Order printed tags, or print a few yourself to start.
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Pair tags to items and stick them on. See Pair a tag to an item.
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Build a report form. The questions staff answer when something's wrong. See Build a form.
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Set up a menu. The page staff see when they scan, with your form on it. See Menus.
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Invite your team. See Invite your team.
Test it yourself
Before you tag a whole fleet, pair one tag, stick it on something in your office, and scan it with your own phone camera. Send a test report. Check that it shows up under Tickets, that the right people were told about it, and that the confirmation page says what you want it to say.
Timezone
Your timezone decides how dates and times are shown everywhere. Changing it later changes how times are displayed, not when things happened.
Billing
You're billed for active items with a tag on them, and for users. Items with a paused status, and items with no tag, aren't billed. Super Admins can see their usage and invoices under Settings, then Billing.