Account deletion

Delete your ServiceTags account

How to request deletion of your account in the ServiceTags web and mobile apps, developed by MADEBYJJ, LLC, and what happens to your data.

How to request deletion

  1. Email jj@servicetags.co from the address you use to sign in to ServiceTags, with the subject “Account deletion”.
  2. Include the name of your organization so we can find the right account.
  3. We reply to confirm the request came from you. Once you confirm, we delete the account within 30 days and email you when it is done.

If your organization manages your account, an administrator can also remove you from the workspace in ServiceTags. That removes your access but does not delete your account; send the request above to delete it.

What we delete

Your user profile (name, email address, phone number), your password and sign-in records, active sessions, push notification tokens, and your notification preferences.

What we keep

Items, tickets, notes, photos, and form submissions you added to an organization’s workspace belong to that organization and remain available to it after your account is deleted. Billing and invoice records are kept for as long as tax and accounting law requires, up to seven years. Copies in encrypted backups are overwritten within 30 days of deletion.

Deleting an organization

An organization owner can ask us to delete the whole organization and all of its data using the same email address. See our Privacy Policy for more on how we handle information.